Privacy Policy

At Freedom City Wheelchair & More, LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website or request our services. We are committed to complying with applicable data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We may collect the following information:

• Personal Information:
  Name, phone number, email address, address, and details you provide through contact forms or service requests.
• Health Information (Protected Health Information – PHI):
  In connection with evaluations or consultations, we may collect health-related data needed to understand your accessibility needs, including mobility limitations, assistive technology requirements, or environmental access challenges.
• Technical Data:
  IP address, browser type, pages visited, and website usage behavior for security and performance optimization.

2. How We Use Your Information

We use your information to:

• Respond to service requests and inquiries
• Conduct CEAC-certified evaluations and accessibility consultations
• Generate proper documentation and reports as required
• Coordinate with authorized healthcare professionals (when applicable)
• Ensure regulatory compliance
• Improve our services and user experience

3. HIPAA Compliance

As a provider of services that may involve Protected Health Information (PHI), we follow HIPAA standards to protect your data:

• We only collect PHI when necessary for service delivery.
• Access to PHI is limited to authorized personnel.
• We maintain strict safeguards to ensure the confidentiality and integrity of your data.
• We do not disclose your PHI without your consent, unless required by law.

4. Sharing of Information

We do not sell or share your personal or health information with third parties for advertising. We may only share information:

• With your authorized healthcare providers or case managers
• As required by law, regulation, or court order
• To prevent harm or in emergencies concerning health or safety

5. Your Rights

You have the right to:

• Access your personal or health information
• Request corrections to inaccurate data
• Withdraw consent where applicable
• File a complaint if you believe your rights have been violated
• Know Your Rights

To exercise your rights, contact us at:
📧 info@freedomcitywheelchair.com
📞 (340) 208-1905

6. Retention of Information

We retain your personal and health-related information only as long as necessary to:

• Provide services
• Maintain records per legal and healthcare compliance standards
• Resolve any disputes or enforce our policies

7. Cookies and Website Tracking

Our website may use cookies or tracking tools to improve performance and user experience. You may disable cookies through your browser settings if preferred.

8. Data Security

We implement administrative, technical, and physical security measures to protect all personal and PHI data against unauthorized access, disclosure, or destruction.

9. Policy Updates

We may update this Privacy Policy periodically. Updates will be reflected on this page along with a revised effective date.

10. Contact Us

For questions, concerns, or privacy-related requests, please contact:

Freedom City Wheelchair & More, LLC
📍 St. Croix, U.S. Virgin Islands
📞 (340) 208-1905
📧 info@freedomcitywheelchair.com